Managed IT Services: One Team, One Plan, One Agreement
The InfoTech Partnership Agreement makes us your IT department. Support, security, backups, networking, Microsoft 365, and long-term planning are run together by one team under one monthly agreement, so IT stops being something you have to manage yourself.
Most business owners we meet already have some kind of IT help, and it still feels harder than it should. You’re still chasing IT, following up on tickets and coordinating vendors yourself. Things get fixed but never improve, so the same problems come back. There’s no plan or budget, so big expenses show up as surprises. And you can’t see what you’re paying for: an invoice arrives every month, but not a clear picture of what was done or what’s next.
What the Partnership Agreement Includes
Four parts work together. Each one links to a page with more detail.
Support
A help desk for your team, onsite help during business hours for break/fix issues, and after-hours emergency coverage.
Protection Running in the Background
24/7 monitoring, weekly patching, layered security, verified backups, and a managed network.
A Technical Alignment Manager
Monthly standards reviews, a quarterly onsite visit, documentation, device inventory, and vendor management.
A Virtual CIO
Your annual IT budget, quarterly business reviews, a living roadmap, refresh planning, and guidance on AI and risk.
What You’ll Actually See
Partnership should be visible, not something you take on faith.
- 1
A Live Technology Roadmap
Your priorities, what’s done, and what’s next, in plain English.
- 2
A Budget That Matches It
Planned refreshes and projects, so big expenses are expected.
- 3
Documentation of Your Environment
Devices, network, vendors, and how everything is set up, kept current.
- 4
A Monthly Technology Snapshot
A short update on what we did and what matters this month.
Add More When It Makes Sense
Most businesses don’t need these on day one. We’ll recommend one only when it makes sense.
Partner Upgrade
Recommended if you want executive-level involvement and white-glove setups.
An annual executive review, a project credit, white-glove computer setups, quarterly Lunch & Learns, and full mobile device management.
Security Upgrade
Recommended if you handle sensitive data or face compliance requirements.
Application allowlisting, dark web monitoring, data loss prevention, advanced identity protection, annual penetration testing, and a quarterly executive security report.
Continuity Upgrade
Recommended if you still run an on-site server.
On-site server backups with quarterly test restores, plus the ability to run your server from the cloud during an outage.
Included vs. Quoted Separately
Included in your agreement
- 24/7 monitoring and weekly patching
- Help desk, onsite support, and after-hours emergencies
- Layered cybersecurity and phishing training
- Verified computer and Microsoft 365 backups
- Managed firewall and Wi-Fi
- Microsoft 365 licensing and management
- Technical Alignment Manager and quarterly visits
- vCIO, roadmap, and annual IT budget
Quoted separately, up front
- One-Time Projects Migrations, office moves, new computer setups, and major software upgrades.
- Third-Party Costs Replacement hardware and software licensing beyond Microsoft 365.
- Non-Emergency After-Hours Work Scheduled after-hours work is quoted in advance.
- Custom Development Building custom applications, scripts, or integrations.
How It Starts
- 1
Intro Call
15 minutes to learn about your business and see if we’re a fit.
- 2
Technology Review
We look at your current setup and tell you what we find.
- 3
Onboarding
About 30 days to take over, secure, and document everything.
- 4
The Ongoing Rhythm
Monthly snapshots, quarterly visits and reviews, and a roadmap you can see.
What Partnership Feels Like
“Infotech has always kept up with our needs today and helped us plan for tomorrow.”
“Infotech has been instrumental in our IT strategy development, resulting in more efficient operations and reduced IT security risks.”
“Most times we are taken care of before we know there is a need for attention.”
“Infotech has been a great partner for our managed services. Always friendly and willing to help, even outside of normal business hours.”
Common Questions
How is it priced?
Most partnerships are priced per user, per month, with Microsoft 365 licensing included. Use our pricing calculator for a ballpark.
Who is this a good fit for?
Businesses that want a partner who guides decisions, not one that just follows requests. If you want someone to own IT so you don’t have to, we should talk.
We already have an IT person. Is this still for us?
Take a look at Co-Managed IT. It’s built for businesses that want to keep their internal staff and add a full team behind them.
See If We’re a Fit
A 15-minute intro call. No pressure, and a straight answer about whether we can help.