We here at Stoller International have been with Infotech for our IT needs for over 13 years. We have grown to 100 employees spread over 5 locations in that time. Infotech has always kept up with our needs today and helped us plan for tomorrow.
Whenever we rely on an outside company to provide a critical service for us timeliness in their response and good communication on what is being done are very important. Infotech makes themselves available to us anytime we may need them. Their staff is friendly and professional and able to internally share information about our issues effectively so that whoever is free at the time that we need something can immediately assist us. They help alleviate a lot of the downside of them being a third party IT solution by having an efficient ticket process that makes it easy to request assistance and keeps everyone involved aware of what is being worked on and solutions available. They also set up regular meetings to make sure we are both is on the same page. If anything they offer more communication than we as an organization take advantage of.
They also take a proactive approach to our It solutions. They offer security solutions before we have issues. Recommend expanded hardware solutions before we feel the strain or have a failure. Most importantly they plan with us to meet our needs. We as an organization often resist change till it is necessary and they have always been flexible with us to meet goals at our own pace without too much disruption. They also help us plan things for budgeting and tax planning purposes.
IT is frustrating when it goes wrong and out of mind when it is going right so I am leaving this positive review as a thanks for all their work. Having a relationship with infotech for all of these years has been an asset to us that I would recommend to others.
Thanks!
